 |  |
the point has been argued several times as you might find in the achives
Re: more detailed service record?
From: Administrator
Date: Saturday, January 17, 2004
Time: 2:19:31 pm
I am sure Shawn can put it right.
From what I recall, is that if cancelled customers did not use a license
then the cost per license would be higher. It is also a way of facilitating
free upgrades of Optigold.
If you search the archives you will find that the logic behind it kind of
makes sense.
regards
Tim
----- Original Message -----
From: "Peter Ruggeri" <pjruggeri@policeparade.org>
To: "Optigold ISP List" <isp-list@optigold.com>
Sent: Sunday, January 18, 2004 8:44 AM
Subject: RE: [Optigold ISP] more detailed service record?
>
> I dont understand that. If i have 950 customers and 50 cancelled accounts
i
> have to purchase another license to add more customers? I dont see how
that
> is cheaper? Obviously I am overstating numbers to make my point but since
we
> are currently evaluating Optigold can you explain that a little further?
> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com]On Behalf Of
> Administrator
> Sent: Saturday, January 17, 2004 3:40 PM
> To: Optigold ISP List
> Subject: Re: [Optigold ISP] more detailed service record?
>
>
> Hi,
>
> if you search the archives on licensing you will see why it is done the
way
> it is.
> Basically the cancelled accounts use a license so as to provide cheaper
> licensing overall
>
> regards
>
> Tim
> ----- Original Message -----
> From: <optigold@anastrophe.com>
> To: <isp-list@optigold.com>
> Sent: Sunday, January 18, 2004 5:46 AM
> Subject: [Optigold ISP] more detailed service record?
>
>
> > Hi,
> >
> > i searched the archives, couldn't find quite what i need.
> >
> > i've tried 'create service record' under Scripts, and it's *close* to
what
> > i want, but not quite.
> >
> > We need to keep a record of customers who have canceled (for company
taxes
> > purposes etc). obviously, we don't want to have a canceled customer
> account
> > stuck in optigold, chewing up a license. the problem is, we need a
> > 'history' record of the customer's past invoices. the service record
goes
> > *almost* there, through the customer's name account notes, login info,
> > billing cycle, but stops short of including that history.
> >
> > am i looking at this problem the wrong way? (probably). am i making
sense?
> > i'd like the service record to really be a service record - including
all
> > past invoices and paymets etc - a complete 'dump' of the customer's
data,
> > in a discrete package so billing can have either a printed or emailed
copy
> > of the data, to file away.
> >
> > thanks in advance.
> >
> >
> > Paul Theodoropoulos
> > http://www.anastrophe.com
> >
> >
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