Search Again: Re: Credit Card Processing Problems From: Kelly Shaw Date: Tuesday, January 20, 2004 Time: 4:16:18 pm Yes, everything is working fine now. We are stumped as to why the hiccup. And are unsure as to how to prevent it from happening again. Kelly -----Original Message----- From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of Shawn Hogan Sent: Tuesday, January 20, 2004 1:57 PM To: Optigold ISP List Subject: Re: [Optigold ISP] Credit Card Processing Problems Kelly Shaw wrote: > We just found out that somehow Optigold ran 4 or 5 charges for 10 of our > customers through to our Credit Card Processing place (BOA eStores) without > noting them as payments in Optigold. The only way we found out was when > customers started calling and telling us that they were charged 5 times for > what is normally a one time payment. > > Has anyone figured out why this is happening? > > One thing to note is that we have some sales associate computers that "hang" > whenever they try to put through credit card payments. One of these computers > was a brand new computer with a fresh install of Optigold. Are any cards going through with Bank of America's eStores? I recall they changed something about 2 years ago, that broke everything, hopefully they didn't do it again... - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html --------------------------------------------------- --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Credit Card Processing Problems by Kelly Shaw on Jan 16, 2004 at 8:41:18 am Re: Credit Card Processing Problems by Shawn Hogan on Jan 20, 2004 at 10:58:07 am Re: Credit Card Processing Problems by Kelly Shaw on Jan 20, 2004 at 4:16:18 pm Re: Credit Card Processing Problems by Shawn Hogan on Jan 20, 2004 at 4:22:54 pm credit card processing problems by Jon Guffey on Aug 23, 2004 at 2:27:37 pm