 |  |
Actually,
Re: Return Receipt...
From: Mike Oas
Date: Sunday, May 16, 1999
Time: 1:12:19 pm
If I send email from Outlook 2000, I get a majority of responses back that
users have read/opened/deleted before read email (they are using Eudora,
Netscape Messenger, Outlook Express, Outlook xx etc). It's true that all
mail clients do not offer it, but I see the majority of our users being able
to process return receipts.
The audit report is great, but then the user says "I didn't get it..." and
then it's a pain reviewing qmail logs to see if, indeed, they did get the
email. At least this way, I can say it was sent (based on the OG audit) and
you read it on Tuesday at 8:45pm... ( this is where the excuse "oh, it must
have been my husband" is used...)
I prefer to use OG's SMTP mailer instead of a MAPI client for continuity.
Of course, if it was a selectable feature, then individual OG users could
determine its worth. :)
Mike
-----Original Message-----
From: owner-isp-list@data-point.com
[mailto:owner-isp-list@data-point.com]On Behalf Of Shawn Hogan
Sent: Sunday, May 16, 1999 2:09 PM
To: Optigold ISP List
Subject: Re: [Optigold-ISP] Return Receipt...
Mike Oas wrote:
>I have a request for a future version of OG... for your SMTP mailer, could
>you add a return receipt feature. Some sites support delivery
notifications
>for messages that have a Return-Receipt-To: <senders-email-address> header.
>Thus, you could add this header to outbound email (you could define a
>setting for invoices, receipts, letters etc.). So, if the recipient's
email
>client can handle return receipts (many do - Netscape messanger, Outlook
>etc) we can determine if someone has definitely received and read the mail.
>This will make it harder for the excuse "but I never received the invoice"
>B.S. It would be nice to define a return email address separately for
>invoices, receipts and letters... then I can have filters to parse them out
>and store them separately.
Well, it wouldn't be a good way to track it, considering most SMTP
mailers don't support return receipts anyway.
Why not just check the customer's audit? It logs outgoing items already.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(619) 452-3696
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