Search Again: Ticket Tracking From: Umesh Date: Monday, February 2, 2004 Time: 6:51:16 am Hi, I am new to Optigold and am trying to figure out how the Ticket tracking system of Optigold works. I had a few questions and would appreciate it if someone could answer them. The end system is a Mac. 1) Which settings have to be set to receive mail through the "Check Email Now" icon in the Company Manager Section of Optigold. I have set the smtp address but couldn't find any settings to receive mail. 2) Can the emails be queued separately on the basis of the subject or any other field 3) How to assign the emails to separate employees Thanks, Umesh --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Ticket Tracking by Umesh on Feb 2, 2004 at 6:51:16 am Re: Ticket Tracking by Shawn Hogan on Feb 2, 2004 at 3:27:20 pm