Zero Time Credit

Re: Zero Time Credit

From:

Date:

Time:

Michael J. Colvin wrote:

> Is there a way to prevent employees from creating an account with zero time
> credit when adding billing cycle items?
>
> We've got some products that don't have any time credit...They are one off
> items, or things that are add-on's to products that have time credit.
>
> Occasionally our techs will add an item that has no time credit to an
> account that has no other billing cycle items, or they will down the road
> delete the billing cycle item that has time credit, leaving an account with
> zero time credit.
>
> I've tried repeatedly to explain how they can double check their work, look
> for the signs of zero time credit accounts, open their frickin' eyes and see
> that they've screwed the account up...But, it still happens occasionally.
>
> At best, the customer gets bombarded with e-mailed invoices. At worst, like
> what just happened, a customer gets a $27,000 American express bill.
>
> While I like holding onto their money for a period of time, I don't like the
> legitimate ass chewing that goes with such a monumental F-up.
>
> Maybe a simple "Allow zero time credit" option? Or something that reaches
> out and slaps the tech when they do it..??

You can't "force" them, because it has no idea if they are going to add an
additional product or not. You *can* check the system under Maintenance &
Preferences -> Clean Up -> Screwy Time Credit

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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