Search Again: Re: Ticket Tracking From: Shawn Hogan Date: Monday, February 2, 2004 Time: 3:27:20 pm Umesh wrote: > I am new to Optigold and am trying to figure out how the Ticket tracking > system of Optigold works. I had a few questions and would appreciate it if > someone could answer them. > The end system is a Mac. > 1) Which settings have to be set to receive mail through the "Check Email > Now" icon in the Company Manager Section of Optigold. I have set the smtp > address but couldn't find any settings to receive mail. Click on the "Setup" button in the Company Email Manager (upper right). > 2) Can the emails be queued separately on the basis of the subject or any > other field They can be filtered, but I'm not sure what you mean about queuing based on subject exactly... can you explain? > 3) How to assign the emails to separate employees Also under Setup. - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Ticket Tracking by Umesh on Feb 2, 2004 at 6:51:16 am Re: Ticket Tracking by Shawn Hogan on Feb 2, 2004 at 3:27:20 pm