Outgoing email problem

Re: Outgoing email problem

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David Snyder wrote:

> 1. We are attempting to use ICverify batch files for our CC processing.
> How do we get the "credit card declined" letters to go out after we import
> the return file from ICverify? I have the following settings
> Autosend Decline Letter yes
> Autosend Decline Letter from Payment Que yes
> The decline letter is not being sent. I've checked the mail server smtp log
> as well as the "SMTP Mail Log.txt" file in the filemaker java extensions
> folder. Neither has any record of sending these emails.

Under Maintenance & Preferences -> General Preferences -> Miscellaneous,
make sure you have the "Show Print Receipt Dialog When Posting Payments"
setting set to 'Yes'.

> 2. Since the declines did not go out automatically, I decided to manually
> send them to each decline from the letter library. Several went out just
> fine, but, we sent one to a non-existant account (already deleted from the
> mail server), and the log file put the following entry in to the SMTP mail
> log.txt file
> 2004-02-03 10:47:27 1 NOT_DELIVERED mont64@volstate.net office@volstate.net
> Credit Card Declined
>
>> From that point on, no mail is delivered from within Optigold. The audit
> trail shows the letters sent, but the SMTP mail log.txt file does not, and
> the mail server logs show no letters after this entry.
>
> What is wrong?

That would be normal... if you send to a non-existent email address within a
domain on your mail server, most mail servers will not even accept it for
delivery.

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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