Outgoing email problem

Re: Outgoing email problem

From:

Date:

Time:

Shawn,

I am aware of the operation of our mail server. My point was that after
that non-deliverable email any future mail sent was being denied. In any
event, I found the problem with the helpful debug feature and discovered
that many of our imported logins had a single space after the username
causing the email to fail.

----- Original Message -----
From: "Shawn Hogan" <shawn@digitalpoint.com>
To: "Optigold ISP List" <isp-list@optigold.com>
Sent: Tuesday, February 03, 2004 2:27 PM
Subject: Re: [Optigold ISP] Outgoing email problem

> David Snyder wrote:
>
> > 1. We are attempting to use ICverify batch files for our CC processing.
> > How do we get the "credit card declined" letters to go out after we
import
> > the return file from ICverify? I have the following settings
> > Autosend Decline Letter yes
> > Autosend Decline Letter from Payment Que yes
> > The decline letter is not being sent. I've checked the mail server smtp
log
> > as well as the "SMTP Mail Log.txt" file in the filemaker java extensions
> > folder. Neither has any record of sending these emails.
>
> Under Maintenance & Preferences -> General Preferences -> Miscellaneous,
> make sure you have the "Show Print Receipt Dialog When Posting Payments"
> setting set to 'Yes'.
>
>
> > 2. Since the declines did not go out automatically, I decided to
manually
> > send them to each decline from the letter library. Several went out
just
> > fine, but, we sent one to a non-existant account (already deleted from
the
> > mail server), and the log file put the following entry in to the SMTP
mail
> > log.txt file
> > 2004-02-03 10:47:27 1 NOT_DELIVERED mont64@volstate.net
office@volstate.net
> > Credit Card Declined
> >
> >> From that point on, no mail is delivered from within Optigold. The
audit
> > trail shows the letters sent, but the SMTP mail log.txt file does not,
and
> > the mail server logs show no letters after this entry.
> >
> > What is wrong?
>
> That would be normal... if you send to a non-existent email address within
a
> domain on your mail server, most mail servers will not even accept it for
> delivery.
>
> - Shawn
>
> ----------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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>

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