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Re: Referral Credit

From: Shawn Hogan
Date: Wednesday, February 18, 2004
Time: 9:47:44 am

Callie Drummond wrote:

> We have set up the referral settings so that a customer will get one mont=
h of
> service free for every referral.
>=20
> The only way to get the customers invoice to show up as receiving a refer=
ral
> credit is to press the credit button on the customer info page but we don=
=B9t
> want to have to do this every time. When pressing the mass referral cred=
it
> button we get the following message: =B3There are no accounts that are due =
to
> receive a referral credit=B2
>=20
> The customer that was referred has already posted a payment. Is there a
> setting we have missed?

My guess is that you have it setup so the customer needs to be current for =
a
certain amount of time (under the referral preferences) before referral
credit will be given.

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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