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Re: Referral Credit

From: Callie Drummond
Date: Thursday, February 19, 2004
Time: 6:08:58 pm

I have the following setting:

Give Mass Referral Credit After 0 Days Of Being Current

Is there anything else that might be set wrong?
=20
-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of
Shawn Hogan
Sent: Wednesday, February 18, 2004 10:47 AM
To: Optigold ISP List
Subject: Re: [Optigold ISP] Referral Credit

Callie Drummond wrote:

> We have set up the referral settings so that a customer will get one
month of
> service free for every referral.
>=20
> The only way to get the customers invoice to show up as receiving a
referral
> credit is to press the credit button on the customer info page but we
don=B9t
> want to have to do this every time. When pressing the mass referral
credit
> button we get the following message: =B3There are no accounts that are
due to
> receive a referral credit=B2
>=20
> The customer that was referred has already posted a payment. Is there
a
> setting we have missed?

My guess is that you have it setup so the customer needs to be current
for a
certain amount of time (under the referral preferences) before referral
credit will be given.

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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