Search Again: Re: Tech support web interface From: Shawn Hogan Date: Friday, May 7, 2004 Time: 12:17:30 pm Alan Williamson wrote: > I have observed two problems with the tech support web interface. > > 1. Call notes are truncated at 256 characters after entry. I've checked > over the HTML code, and it's very similar to stuff we've used in other > systems with no such problem. The input field is just a <TEXTAREA>. It > shouldn't be getting truncated unless it's being read into a > length-restricted string type by OG ? It's because of the way Optigold is handling the security right now (plugging the problems FileMaker has with XML). Truthfully, it's probably not going to be expanded (in the default setup at least) until FileMaker 7, as it would require opening the system up to some security problems. > 2. I know others have asked, so I'll just add this to the list. Can we > *puleeze* get the ability to edit existing tickets through the web > interface? :-) Also something planned for FM7... - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Tech support web interface by Chris W. on Apr 16, 1999 at 12:19:19 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:26:12 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 10:43:55 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 10:47:03 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:05:21 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:09:08 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:32:43 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:40:39 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:42:57 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:48:50 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:53:34 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:03:42 pm Re: Tech support web interface by Chris W. on Apr 16, 1999 at 12:34:20 pm Tech Support Web Interface by Customer Support on Nov 10, 2000 at 1:24:17 pm tech support web interface by Heath Pitts on Dec 11, 2000 at 11:53:49 am Re: tech support web interface by Shawn Hogan on Dec 11, 2000 at 12:12:39 pm Tech support web interface by Alan Williamson on Mar 2, 2002 at 10:10:07 pm Re: Tech support web interface by Shawn Hogan on Apr 24, 2002 at 11:32:35 am Re: Tech support web interface by Shawn Hogan on May 7, 2004 at 12:17:30 pm