Search Again: Equipment Leases and Opti From: John Date: Friday, May 7, 2004 Time: 2:07:26 pm Shawn, Is there any chance you can add a feature or flag or both to a customer's account that has leased equipment or equipment on loan? Even something similar to the Paper Invoice Fee for equipment for those customer who pay a Monthly surcharge to borrow or lease equipment. And then have an 'Equipment Lease' box in the broadband section so that they can't close/cancel the account without the account being flagged to collect the equipment first. Just throwing out ideas now, Comcast is a good example of one that does this as well, the customer's account can not be closed until equipment is returned. We need some capabilities of that nature because more and more customers are getting equipment on 'loan' rather than purchasing it outright. And when they cancel, no one is realizing they have our equipment on loan and we are losing it, it's currently in their notes section, but that is easily overlooked. Thanks, John --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.664 / Virus Database: 427 - Release Date: 4/21/2004 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Equipment Leases and Opti by John on May 7, 2004 at 2:07:26 pm Re: Equipment Leases and Opti by Colin Rees on May 11, 2004 at 5:49:36 pm