 |  |
Jeff Folk wrote:
Re: Web Based Forum vs. This Email Based One
From: Shawn Hogan
Date: Saturday, May 15, 2004
Time: 9:02:47 am
> I too get enough e-mail during the day, but I am torn...
>
> I use web based forums a lot in historical information gathering, the
> cobalt forums in particular, and I can understand the desire to have
> that as an end result to this support list. BUT...
>
> When we first started our wireless ISP, I was delegated the task of
> investigating and setting up the billing/provisioning system for our
> company. We looked at many possibilities... some (most) more expensive
> than Optigold, but in the end, what really sold everyone on Optigold
> was this support list.
>
> This community's rapid communication has been a vital resource for me.
> When I demonstrated to our owner and project consultant that I could
> get an answer to a question/problem in 8 minutes, they were sold on
> Optigold no matter what the price. Granted, that hasn't happened for me
> lately, maybe I'm asking more difficult questions, but I fear the
> interactivity will suffer with a web based system. I have my e-mail
> client open all day. When I see a question on this list I can answer, I
> do, and I hope I have been helpful when I have. Everyone that has
> answered when I call has been helpful to me and I appreciate that more
> than I can say. I don't have a web browser open much at all during the
> day.
>
> I guess mine is a vote against the web based forum... unless it can
> send me the posting via e-mail and accept my replies in a similar
> fashion.
It can send you postings via email, but it does not accept replies via
email.
I guess I'll try it out for awhile (I'll leave this one in place), and if it
doesn't work out for whatever reason, we can always revert it.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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