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Re: The Future of Optigold ISP

From: Joe Phillips \(support\)
Date: Friday, June 25, 2004
Time: 11:10:18 am

The "official" Optigold ISP forum has moved:
http://forums.digitalpoint.com/forumdisplay.php?f=29
----------------------------------------------------

We are bringing up the web interface to allow our customers access to their
accounts. I do agree that this is cludgy. That is why I say that the design
process has to be careful to rethink what is needed. A technician needs
different information and flow than a user might need accessing their
account.

I would hope development would listen to technicians like yourself to come
to a better support interface for the web.

Joe Phillips, Support Technician
HCN Internet Services
----- Original Message -----
From: "Michael Baird" <mike@tc3net.com>
To: "Optigold ISP List" <isp-list@optigold.com>
Sent: Friday, June 25, 2004 12:52 PM
Subject: Re: [Optigold ISP] The Future of Optigold ISP


> The "official" Optigold ISP forum has moved:
> http://forums.digitalpoint.com/forumdisplay.php?f=29
> ----------------------------------------------------
>
> I mean harder to use, we wouldn't be maintaining optigold's php scripts,
> Shawn Hogan would and he would probably ioncode them. I currently run
> about 10 mysql servers, and a few postgresql servers, and I would like
> to be able to run it via Linux desktops, and also manipulate the data
> directly via external php scripts, it would be a good thing for me.
> However for the users who don't deal with this, the people who answer
> then phone and actually utilize optigold, a web based version would be
> clumsy in comparison to the client based version. Have you checked out
> the Optigold web interface? I also use Optiskin, none of the people here
> will use it for daily optigold operations, it makes them *less
> productive*.
>
> Regards
> MIKE
>
> > The "official" Optigold ISP forum has moved:
> > http://forums.digitalpoint.com/forumdisplay.php?f=29
> > ----------------------------------------------------
> >
> > Web based applications are harder to use? Do you mean they are harder
to
> > maintain? They are different, to be sure, in end-user (human )interface
as
> > screens are refreshed with data, etc. But, the backend ( on the server)
> > should run principally the same so you could still do "down and dirty"
work
> > if you were so inclined.
> >
> > Joe Phillips ( Newbie )
> >
> > > >
> > > > Ouch, please don't make this a web based application, although I
would
> > > > like to get at the tables in a MySQL backend, (which I believe is
> > > > possible with FileMaker Server 7 Advanced). This would be a step
> > > > backward, especially for our staff, to have to go to a web based
> > > > application, we chose Optigold for a reason, one of them being ease
of
> > > > use.
> > > >
> > > > Regards
> > > > MIKE
> > > >
> >
> >
> > ---------------------------------------------------
> > To subscribe, unsubscribe or to search list archive
> > please visit http://www.optigold.com/lists/isp.html
> > ---------------------------------------------------
> >
>
>
> ---------------------------------------------------
> To subscribe, unsubscribe or to search list archive
> please visit http://www.optigold.com/lists/isp.html
> ---------------------------------------------------


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