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Robb Kinnin wrote:
Re: using Optigold across a WAN...?
From: Shawn Hogan
Date: Thursday, June 3, 1999
Time: 1:50:42 pm
>We have remote tech support people who work from either their houses
>using Cable modems or ISDN or from their college dorm using a T1
>connection. In all cases ISDN being the slowest - it has worked quite
>well.
>
>I believe the success in part comes from Shawn's programming because of
>the many .USR files [if that is the correct term].
>
>We have thought about doing outsourced Tech Support. ....and in
>investigating this further the outsourcing company said that we could
>give them access to Optigold as well - especially since I can control
>access privledges.
Hey Robb -
You can also do tech support via the web interface if you want it to be
even quicker (and no need to install the client software remotely).
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(619) 452-3696
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