Cost Of Ownership Calculator Current Number Of Customers New Customers Per Month Number Of Employees Include Help Desk Module Yes  No Include Lead Tracking Module Yes  No Include Support Yes  No Include Upgrades Yes  No Include Database Software Yes  No While every effort has been taken to make sure this comparison is accurate, software constantly changes. The only way to get a 100% accurate feature set is to contact the vendor of the product you are interested in. This comparison is not meant to be a bias towards any particular vendor. If you are a vendor and notice an error, or you would simply like to have your product added, please email webmaster@digitalpoint.com and we will gladly take care of it. With that same idea in mind, we are open to adding additional categories that may highlight features specific to your product. Also, if you are a user of any of the listed products and notice an error, please contact us as well. For the most part each section is maintained by the vendors themselves, so items are not always verified on our end.

ISP Billing/Management Software Comparison

	Optigold ISP	Platypus	Freeside	RODOPI	Emerald	ISP Easy	NTPayMaster
Price	$1,000 + $1 per customer	$0.54-$2.90 per customer	Free download ($2,500 for installation service)	$699 + $1.45 per customer (5,000 customer minimum)	$1,020 + $1-1.95 per customer	$0.95 per customer (price cap at 10,000)	$995
Free Copy	up to 100 customers (unrestricted)	30 day demo	unlimited customers	up to 100 customers (non-commercial use)	30 day demo	up to 100 customers (unrestricted)	5 day demo
Web Interface Demo	No	No	Yes	Yes	No	No	No
Months Of Free Support	3	1	1 (with commercial installation service)	2	1	3	1
Email Support	Free For Life	included with phone support	$1,200/year	included with phone support	Free For Life	Free For Life	$890/year
Phone Support	$500/year	$1,725/year for 10 incidents per month, $85 per incident thereafter	$3,000/year	$1,595/year for first 10,000 customers, $0.10/year per customer thereafter (10 incidents per month, $75 per incident thereafter)	$1,395/year for first 5,000 customers, $0.28/year per customer thereafter	$600/year	$1,290/year
24/7 Support	$1,000/year	$42,000/year	$9,000/year	$200 per hour	$1,995/year for first 5,000 customers, $0.42/year per customer thereafter	$2,988	Not Available
Upgrades	Free For Life	included with support	Free For Life	$2,395-$29,995	$612 + $0.40-$1.17 per customer	included with phone support	included with support
Server Cost For Database Software	$215	$1,489-$4,999	Free	$4,999	$1,489-$4,999	$749	Free
Workstation Cost For Database Software	$64 each	included with server	Free	included with server	included with server	$99 each	Free
Web Server Cost For Database Software	$429	included with server	Free	included with server	included with server	$749	Free
Source Code Available	No	No	Yes	No	No	No	Yes, with royalties
ISP.COM rating (1-4 stars)
Company Email Routing/Ticketing	Yes	$0.50-$3 per customer	No	No	No	No	No
Email Invoicing	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Invoice Prorating	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Flexible Billing Cycles	Any number of months, days and/or hours per customer	Yes	Yes	Yes	Yes	Yes	Yes
Sales Tax	Yes	Yes	Yes	Yes	Yes	Yes	Yes
International Tax	Yes	Yes	Yes	Yes	Yes	No	Yes
"Texas" Tax	Yes	Yes	Yes	Yes	Yes	No	Yes
Automatic Tax Update	No	No	No	$995 Extra	No	No	No
Commissions/Referrals	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Credit Card and Bank Debit Billing	Authorize.Net VeriSign Payflow Pro Cardservice LinkPoint ECHO Bank of America eStores Planet Payment PSiGate DirectOne SurePay BluePay Iongate EFSNet ACH Direct Select Check DataCash eMatters eProcessingNetwork PC Authorize PC Authorize Hub MacAuthorize MacAuthorize Hub WebAuthorize GoChargeIt eTerminal Royal Bank e-SELECT ViaKlix Netlix PayPal WorldPay ICVerify Cybercash Telecheck PTC Cardservice Cardservice DOS PC Charge PC Batch EZ Charge TD Canada Bank Of Montreal PayPro eFunds NACHA VisaNet NBDS Custom	AuthorizeNet CardLink CardService CCcard CheckFree CyberCash ICVerify MAPP MerchantMaster NACHA PC Authorize PC Charge PTC Secure Trading VeriSign TouchLink TouchNet VisaNet	Cybercash VeriSign Payflow Pro AuthorizeNet LinkPoint Cardstream Bank of America eStores iPayment	RPG (VeriSign Payflow Pro) ICVerify PC Authorize AuthorizeNet COMM Secure WebAuthorize PayPal ParaData	ICVerify PC Authorize PTC MAPP Cardservice Cybercash Card Soft TelePC PC Charge Domain POS PC-Transact IT Global Retail PC VisaNet POS AuthorizeNet CCard Shift4 Telecheck	AuthorizeNet Credit Cheq Global Retail PC IC Verify PCAuthorize PC Charge CardService PTC Depos Cybercash Custom	ICVerify PCAuthorize PC-POS Partner PC Charge
Realtime Transaction Processing	Authorize.Net VeriSign Payflow Pro Cardservice LinkPoint ECHO Bank of America eStores Planet Payment PSiGate DirectOne SurePay BluePay Iongate EFSNet ACH Direct Select Check DataCash eMatters eProcessingNetwork PC Authorize PC Authorize Hub MacAuthorize MacAuthorize Hub WebAuthorize GoChargeIt eTerminal Royal Bank e-SELECT Telecheck ViaKlix Netlix PayPal WorldPay	AuthorizeNet CyberCash ICVerify PC Authorize PC Charge Secure Trading VeriSign Payflow	Cybercash VeriSign Payflow Pro AuthorizeNet LinkPoint Cardstream Bank of America eStores iPayment	RPG (VeriSign Payflow Pro) ICVerify PC Authorize AuthorizeNet COMM Secure WebAuthorize PayPal ParaData	Authorize.Net Shift4 Concord	AuthorizeNet PC Authorize	ICVerify AuthorizeNet
Credit Card Fraud Control	Yes	No	No	No	No	No	No
Virtual Checks	Yes	No	No	No	No	Yes	No
Prepaid Cards	Yes	No	Yes	Yes	Yes	No	No
Invoice/Statement Barcoding	Yes	Yes	No	No	Yes	No	No
Postnet Barcoding	Yes	Yes	No	No	Yes	No	No
Automatic CC Decline Notices	Yes	Yes	Yes	Yes	Yes	Yes	No
Mass Mailings	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Usage Billing	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Block Time Billing	Yes	Yes	Yes	Yes	Yes	No	No
Tech Support/Troubletickets	Yes	Yes	Integrates with RT	Yes	Yes	Yes	No
Customer Blacklisting	Yes	Yes	No	Yes	Yes	No	No
Domain Registration	Any	.com, .net, .org	.com, .net, .org	.com, .net, .org, .cc , .tv	No	Any	No
Employee Messages	Yes	Yes	No	Yes	No	Yes	No
Employee To-Dos	Yes	Yes	No	Yes	No	Yes	No
Troubleshooter/Knowledge Base	Yes	No	No	Yes	No	Yes	No
Asset Tracking	Yes	No	No	Yes	No	No	No
Contact Manager/Lead Tracking	Yes	No	No	$2,995-$9,995 Extra	No	Yes	No
Pre-Sale Quotes	Yes	Yes	No	No	No	No	No
Server Integration	UNIX NT Macintosh	UNIX NT	UNIX	UNIX NT	UNIX NT	UNIX NT	NT
Employee Daily Planner	Yes	No	No	No	No	No	No
Employee Timecards	Yes	Yes	No	No	No	Yes	No
Dialup Number Tracker	Yes	No	Yes	Yes	No	Yes	Yes
Project Manager	Yes	No	No	No	No	No	No
Web Interface	Online Signup Customer Employees Tech Support Salesperson Server Setup Troubleshooter Dialup Number Locator Whois Gateway Timeclock Employee Planner Post Payments	Customer Care Staff Tech Support Salesperson Guarantor Server Setup E-Commerce Post Payments	Everything	Everything	Everything	Account Maintenance Online Signup Tech Support	Customer
Online Signup	Yes	Yes	Yes	Yes	Yes	Yes	No
Exchange Rates	Yes	No	No	Yes	No	No	No
Localization	English English UK Spanish French German Italian Portuguese Norwegian Swedish Dutch Danish Turkish	English	English	English Spanish Portuguese German French Bulgarian Greek Russian Italian	English	English French Spanish Portuguese German	English Spanish French German Dutch Portuguese Norwegian
Sub/Slave Accounts	Yes	Yes	Yes	Yes	Yes	Yes	Yes
IP Address Tracking	Yes	Yes	Yes	Yes	Yes	Yes	No
Custom Reporting	Yes	Yes	No	Yes	Yes	Yes	No
Custom Exports	Yes	Yes	Yes	Yes	Yes	Yes	No
Accounting System Integration	QuickBooks Peachtree ACCPAC Definable Export	No	No	No	No	QuickBooks MYOB	No
Flexible Security	Yes	Yes	Yes	Yes	Yes	Yes	No
CD Signup Integration	Gearbox Total Internet Netsurfer Connection Magic IEAK ISP Register	Total Internet Netsurfer Tucows IEAK Gearbox Netscape Sailfrog (Included With 5,000+ Customer License, or $450 extra)	IEAK Netscape	Total Internet Netsurfer Gearbox Connection Magic	Total Internet Gearbox Netscape IEAK	Total Internet EZN Netsurfer	No
Credit Card Expiration Date Checking	Yes	Yes	Yes	Yes	No	Yes	Yes
Automatic Suspension	Yes	Yes	Yes	Yes	Yes	Yes	No
Server Provisioning	Telnet RSH SSH ODBC Data Source JDBC SQL Statements LDAP HTTP HTTPS XML FTP Command Line Email Dial Phone AppleScript Text File	ODBC Data Source SQL Statements Email Command Line HTTP	ODBC Data Source SQL Statements SSH Command Line	FTP Email Command Line SQL Statements LDAP HTTP XML ODBC Data Source	LDAP HTTPS HTTP Telnet Text File	Telnet RSH SSH HTTP Command Line Text File ODBC Data Source	ODBC Data Source Text File
Database Engine	FileMaker Server	SQL Server	MySQL PostgreSQL	SQL Server	SQL Server Sybase	FileMaker	Access
Database Server Platform	Windows UNIX Macintosh	Windows NT	UNIX	Windows NT	Windows NT UNIX	Windows	Windows
ODBC/SQL Support	Yes	Yes	Yes	Yes	Yes	No	Yes
Multi-Company Support	$250 - $1,000 each	No	Unlimited	$1,995 for first addition, $695-995 each thereafter	Unlimited	up to 2	No
VoIP	Yes	Yes	Yes	$3,495 Extra	Yes	Yes	Yes
Service Outsourcing	Yes	Yes	Yes	Yes	No	No	No
	Optigold ISP	Platypus	Freeside	RODOPI	Emerald	ISP Easy	NTPayMaster