I wouldn't have said it felt childish but it did feel very very basic and not at all related to your niche. Is it something you bought?
I really liked the background and your content was good. Like everybody else is saying, not so keen on your logo and also in your drop down menu,...
I'm with Rukbat, after a lot of wasted time in the past, if it doesn't go in the contract, it doesn't get done (without an extra charge).
Sounds good to me but make sure you get a good price.
Last time I issued a refund it took about 3 days. Think this is fairly normal.
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