Industry News

Shaun Juncal has a good overview of the importance of watching your churn numbers carefully in his post Churn: The Most Important Product Metric for SaaS. It’s especially important to figure out why people leave when they do:

But you can also learn something from that lost customer, namely why they left. Were they drawn to a competitor? Did the value your solution offered fade over time? Was a missing key feature causing them to bail out? Answering these questions can inform what...

An SEO, I believe his name is Alexander, asked John Mueller of Google in this morning's video hangout if Google is aware of a trick some sites are using to combat any negative impact from the August 1st medic update. John was unaware and confused by the strategy, saying he would only see a downside to removing a site's navigation in terms of how it would hurt the site's ranking in Google.

Claire Lew’s article on the 9 mistakes you don’t know you’re making as a new manager is written specifically for people managers, but I found a lot of good advice in there that relates to the product management role as well. For example, on how to build trust with a team:

However, in our survey of almost 600 people, we found that team-building activities were in fact rated as the least effective way to build trust. What was rated as most effective? Being vulnerable as a leader,...

It seems like the past month or so has been a tough one for the Google engineers. We have seen bug after bug, many we haven't even covered yet over here. The question is, are they related and when will most of them be resolved. Of course, one thing we can expect, mistakes will happen in the future.

Shaun Clowes shares some really good hiring advice in his post Picking good Product Managers – insightful interview questions. He starts it off with a good reminder that “bad product is worse than no product”:

A product manager without a systematic approach to their discipline has less context than the team members so is less likely to make good decisions naturally. Thus a bad product manager is more likely to cause the team to make mistakes than no product manager at all.

The...

The Google de-indexing bug, which took about 6 days to resolve and is supposedly resolved as of last Thursday is now causing issues within Google Search Console. The coverage and enhancement reports, as well as the URL Inspection tool are all impacted according to Google.

Over the past few months I have become fascinated by what I like to call “crazy-busy PM” thinking in the product management world. I’m sure you’ve seen a few tweets or articles about this yourself, but here’s a small sample, all from fairly big voices/blogs in the industry.

From 15 Things You Should Know About Product Managers:

It is common to go through the whole day as a PM, and get absolutely nothing done. Your calendar is stacked. The meetings are booked. There is a ton of...

Seth Fiegerman’s history of Pinterest and their approach to business and product is a breath of fresh air. In The anti-Facebook: Inside Pinterest’s slow and quiet rise, Fiegerman describes a company whose motto might as well be “move slow and debate things”:

Pinterest resisted throwing money at its problems, debated product tweaks extensively and did not rush to copy features that helped larger competitors achieve viral growth, employees said. Fond of touting itself as an anti-social...

Lenny Rachitsky starts off his article on A three-step framework for solving problems with a really good insight:

Though many factors contribute to a project’s failure, nothing is more certain to cause a project to fail than a misunderstanding of the problem you are solving.

He spends the rest of the article focusing on how to develop and rally around a good problem statement, which is an essential skill to have for any product manager. I really like this framework and am keen to...